Refund policy
REFUND POLICY
~ Personalized items are not returnable/refundable/exchangeable under any circumstances
~ Please check your items upon receiving them. Any manufacturing defects must be reported to The Smocked Baby within 7 days of receipt. Please email us at: thesmockedbabyco@gmail.com
- You will have 10 days to get your defected item in the mail with provided tracking. TSB will issue returns labels for items with defects only! Should you fail to get your defected item in the mail within those 10 days, your item is no longer eligible for exchange. If we do not have an item in stock to exchange then TSB will issue a STORE credit to our online store, thesmockedbaby.com will be issued. Please allow 5-7 business days after we receive your item for us to inspect and issue your store credit.
~ All returns must be returned in the original packaging along with the tags in tact (within 10 days of receiving) UNWASHED AND UNWARN. If your item shows signs of wear, it will not be eligible for store credit or a replacement
- Store credit will be issued upon inspection of said item when it arrives back to us.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us by email at thesmockedbabyco@gmail.com - If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES / ORDER ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Any issues must be reported within 7 days of receiving the item to be eligible
REFUNDS / EXCHANGES
We do not offer exchanges or refunds unless the item is defective